Quality

MISSION

Ford Brothers Fencing (FBF) aims to provide a level of service exceeding the expectations of our clients, whilst maintaining the highest level of quality by professionally managing all aspects of each and every project, large or small.

CORE OBJECTIVES

Risk
Delivering our services using risk management strategies aimed at protecting Ford Brothers Fencing and its staff, other stakeholders and the public.

Service Delivery
Delivering a range of services to our customers based on the principle of continuous improvement.

Human Resources
Retain, re-train and recruit workers to enable effective and efficient delivery of our services.

Management Systems
Effectively manage our processes and address all relevant objectives of our management systems in accordance with the requirements of ISO 9001. This will include environmental, safety and quality objectives and targets and the review of relevant processes and objectives.

Client Commitment
FBF is committed to setting up and maintaining an effective communication system for each project that is based on relationship management and outcome based principles. The system will apply to the Principal and staff, consultants, subcontractors and suppliers.

Community Engagement
FBF is committed to supporting the local community by using local suppliers and employees where possible. FBF is involved in local community fundraising and sporting activities and with non-for-profit organisations.

Quality Objectives
Management reviews will provide the framework to ensure that Quality Objectives are consistent with the Quality Policy and that the objectives positively contribute to product quality, operational effectiveness and financial performance.

VALUES

Innovative; adaptable; pride in what we do; quick and responsive; flexible; trust and honesty in our workplace; respect; team work; communication; maintaining a safe working environment.